Matthew Bolton

Friends For All — Memphis, TN

• Design, develop, and continuously improve instructor-led, online, and technology-enabled learning experiences addressing digital health literacy, employment readiness, wellness, independent living, and the social determinants of health.
• Develop curricula, facilitator guides, learner materials, assessments, and interactive learning activities for diverse adult learners.
• Apply adult learning principles, measurable objectives, scenario-based practice, plain language, and accessibility throughout course development.
• Create interactive learning content in Tovuti LMS using multimedia, assessments, and learner-engagement activities.
• Use learner feedback and SME input to improve course quality and instructional effectiveness.
• Use AI-assisted tools to accelerate content development and create learner-centered instructional materials.

Collierville, TN

• Took a planned career break to provide full-time care and support for an immediate family member.

InvoiceCloud, Inc. — Remote

• Consulted with enterprise clients to identify adoption barriers, knowledge gaps, workflow needs, and performance opportunities.
• Delivered virtual onboarding, product demonstrations, customer enablement sessions, and continuing education for client stakeholders and end users.
• Collaborated with cross-functional teams to improve customer education, adoption, and product utilization.

InvoiceCloud, Inc. — Memphis, TN

• Designed and delivered instructor-led, virtual, blended, and self-paced software training for employees, customers, and business partners.
• Conducted learner and performance analyses to determine appropriate instructional and performance-support solutions.
• Applied adult learning principles and evidence-based instructional strategies to improve learner engagement and knowledge transfer.
• Partnered with SMEs and cross-functional teams to develop and validate learning content.
• Evaluated feedback, performance, and support trends to identify content gaps and improve training.

SentryNet — Memphis, TN

• Conducted training needs assessments and designed new-hire and continuing-education curricula for technical call-center employees.
• Designed, developed, and delivered instructor-led and virtual training, facilitator resources, job aids, assessments, and process documentation.

Memphis City Schools — Memphis, TN

• Designed and delivered standards-aligned instruction while using learner-performance data to improve outcomes for students with diverse learning needs.