Biller Portal Guide for Software Partners

This 44-page technical guide was developed for software partners using InvoiceCloud's electronic billing and payment platform. I translated complex system functionality into clear, task-focused documentation covering customer and invoice management, payment processing, AutoPay and recurring payments, reporting, reconciliation, data integrations, API-related configuration, email management, and user permissions.

The guide combines procedural writing with interface screenshots and visual guidance to help users understand both what system features do and how to use them. The project demonstrates my ability to learn complex software, organize substantial amounts of technical information, and translate that knowledge into practical documentation for users and software partners.

Software partners and their support staff working directly in the biller portal, alongside internal teams who assist them.

Not every performance need requires a course. Technical documentation can provide durable, searchable support at the moment of need.

Partners work in the portal intermittently and across many different tasks, so the right solution was reference material they could return to rather than training they would have to remember.

The guide is organized around common portal functions and the tasks software partners perform within them, so someone can find the section that matches their situation instead of learning the system's internal organization first.

Each procedure pairs written steps with the interface it describes, which is what makes documentation usable at the moment of need rather than only during a read-through.