Custom eLearning / Articulate Storyline 360
Articulate Storyline 360 · Custom Interaction / Slide Layers
A Storyline 360 interaction using slide layers to keep related customer service content organized within a single-screen structure that learners explore at their own pace.
Interaction Walkthrough
This example demonstrates the use of Storyline slide layers to create an interactive learner experience while keeping related information organized within a single-screen structure.
Employees in customer-facing service roles working through common interaction types.
Related customer service content is easier to compare when it stays in one place. Splitting it across separate screens forces learners to hold earlier material in memory.
Slide layers let a single base screen carry several related pieces of content that the learner opens on demand. This keeps the structure of the topic visible while letting learners control the order and depth of their exploration.
One element I would change in a future iteration is the Christmas-specific theme used in the original interaction, including both the Santa Claus character and holiday music. If I were developing this experience today for a diverse learner population, I would use a culturally neutral character and setting and either neutral audio or no nonessential background music. This would preserve the interaction and learning experience without assuming that learners share the same cultural or religious traditions.
I include this reflection because inclusive design also means being willing to critically evaluate and improve earlier work.
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I'm glad to walk through the analysis behind the decisions, or how I'd adapt this approach to your organization.